Terms And Consitions

The London Balloon Shop – Terms & Conditions

1. Nothing contained within these terms affects your statutory rights as a consumer.

2. The London Balloon Shop cannot be held responsible for incorrect information supplied by the customer. Incorrect address details can delay delivery and The London Balloon Shop cannot be held responsible.

3. Claims for balloons that are delivered damaged must be reported within seven days of delivery date.

4. By virtue of the Distance Selling Regulations once the helium filled balloons have been dispatched we are exempt from giving cancellation rights as the goods we are providing are perishable.

5. Online orders can be cancelled up to 7 working days beginning with the day after your order has been placed – UNLESS YOUR ORDER HAS ALREADY BEEN DISPATCHED. Cancellation will result in a full refund within 30 days. Online orders cancelled after 7 days will receive a 50% refund within 30 days subject to the discretion of The London Balloon Shop.

6. Once goods have been dispatched, no refunds are applicable unless goods are faulty.

7. Any goods returned to The London Balloon Shop are done so at the customer’s cost, and can only be accepted up to 30 days after the original order was placed.

8. If the customer receives goods before cancelling their order, they have the duty to restore the goods to the supplier, and in the meantime to take reasonable care for them.

9. We reserve the right to substitute your balloon with a similar choice if your chosen balloon is out of stock. Where time allows before dispatch we will contact you to give you the option of cancelling the order or accepting the substituted goods. Please note the colour of the additional balloons may vary slightly to that shown when ordering.

10. The average flying time for helium filled foil balloons is 4-6 days, and in many cases longer, customers should note that balloons stored in cold temperatures causes helium to deflate, however when placed back into a warm environment the helium rapidly expands again.

11. The average flying time for helium filled latex balloons is 10 hours, and in some cases may be longer. Customers should note that The London Balloon Shop reserves the right to fill latex balloons with Hi-Float liquid to make helium filled latex balloons last longer if we see fit.

12. Once the delivery has been signed for at the given address it is no longer the responsibility of The London Balloon Shop. Refunds cannot be given if the balloon is not passed on to the named recipient.

13. If no one is available to sign for delivery we cannot guarantee re-delivery on the same day. Every attempt will be made by the London Balloon Shop to arrange re-delivery with you.

14. We reserve the right to cancel or refuse orders for items offered at an incorrect price. Price and availability information is subject to change without notice.

15. There is no contract between The London Balloon Shop and the customer for an item until The London Balloon Shop has a confirmed order with Pay Pal. Until that time, The London Balloon Shop is within its rights to not accept or cancel any customer order.

16. If for any reason The London Balloon Shop is unable to dispatch your order a full refund will be given. The London Balloon Shop cannot be held liable for any consequences or costs further than that of the full amount paid for the balloons.

17. By submission of the order the customer accepts these terms and conditions and authorises The London Balloon Shop through Pay Pal to take payment for balloons selected.

18. In the case of a strike by Royal Mail we reserve the right to use an alternative courier to make deliveries. Please note in these circumstances, delivery times may vary from those shown on the London Balloon Shop website.
16. PRIVACY POLICY: We respect our customer’s privacy so we promise never to pass on any of your personal details to any third party. We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

If you can not find the information you require: E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Telephone: 0800 298 0245. 

Registered Office: Oscars's Den ( London)
127-129 Abbey Road, London, NW6 4SL. 
Registered in England No. 844356 Vat No. 243 6739 47


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